Report A Problem

If you are experiencing a problem, we would like to help. 

Please submit your information on-line or contact us via phone during our regular business hours Monday – Friday from 8:30AM – 5:30PM.


Toll-free (Domestic Only): (877) 527-6461

Tel: +(339) 225-4530 Ext.1


Your sales order number information will speed up the process and allow us to resolve your problem more effectively. 


If you haven’t done so already, you may want to consult our Maintenance and Troubleshooting Guide. 

Find Your Sales Order Number


- Newer SolarOne Branded systems have a metal nameplate attached to the door of the battery/control enclosure.  You will find both the sales order and system number here.


-For all systems, a laminated wiring diagram should be located inside the battery/control enclosure. You can find the sales order number here.


-The sales order number also appears on the sales acknowledgement form and/or invoice for the materials.